Ways of raising a complaint

Any staff member, student, volunteer, partner, or person otherwise connected to PA’s network and its mission can raise a concern or report a case of misconduct. There are two ways available:

1. After the incident report is submitted, the Safeguarding Officer or the Child Safeguarding Officer will have a discussion with you about the next steps.
2. If the individual involved is a child (younger than 18) and it is determined that abuse has happened, Paper Airplanes will be obligated to report it.
3. In all other situations, Paper Airplanes will work with the individuals involved to determine the next best steps.

This process is crafted for accessibility, with built-in safeguards to ensure your identity is protected. Although we encourage sharing your name for effective complaint processing, you have the option to submit an anonymous complaint. Alternatively, you may choose to disclose your name to us while requesting anonymity from other parties involved in the lodged complaint.

Any form of abuse, including physical, sexual, psychological, financial, or neglect.

1. Signs of vulnerability or factors that may put an adult or a child at risk.
2. Violation of the organization's “Do no harm” principle.
3. Safeguarding concerns or disclosures from “adults or children at risk.”
4. Safeguarding issues or violations related to PA personnel, whether internal or external.
5. Allegations against staff or volunteers regarding conduct that is exploitative or abusive.
6. Inappropriate behavior or actions that may compromise the welfare or safety of an adult or a child.
7. Any suspected or disclosed abuse, including violations of national or international law.